Support of myGVcloud

Frequently Asked Questions

FAQ

The FAQ list answers the most common questions we receive. If you cannot find your questions here, you can contact us at support@geovision.com.tw

 

Basic

 

  1. What are the differences between GV-Cloud Camera and Webcam?
  2. What do I need to prepare in order to use myGVcloud? What devices can I use to access the videos?
  3. Are GV-Cloud Cameras easy to set up?
  4. Who will be able to access the videos of my GV-Cloud Camera?
  5. If someone breaks into my property, how will I be notified?
  6. Will my camera be able to see at night without lighting?
  7. How safe is cloud storage? Is my video secure on the cloud storage?
  8. If I need to completely delete a recording, how do I make sure a copy is not stored on the cloud storage somewhere?
  9. What do I do if I forgot my myGVcloud password?
  10. What is the PIR sensor on GV-HCW Cameras?
  11. Do GV-Cloud Cameras support wireless connection?
  12. How much bandwidth do GV-Cloud Cameras need?
  13. Do I need to insert a memory card?
  14. What types of SD cards are compatible with GV-Cloud Cameras?

 

Subscription

 

  1. How long is the warranty for GV-Cloud Cameras?
  2. How many GV-Cloud Cameras can be registered to a myGVcloud account?
  3. Can multiple people log into the same myGVcloud account and simultaneously access camera image?
  4. What types of myGVcloud license plans are available?
  5. How do I unsubscribe from myGVcloud services?

 

Technical

 

  1. Can multiple myGVcloud accounts access the same GV-Cloud Camera?
  2. Why is there a delay when streaming live stream on YouTube?
  3. Can myGVcloud camera be connected to GeoVision VMS or NVR?
  4. Why can’t I download and install GeoVision plug-ins on camera Web interface when using IE?
  5. Can I download the videos stored in cloud storage?
  6. Can I play the videos saved in the micro SD card directly?
  7. How do I play back recordings of GV-Cloud cameras?
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